Local Hotel wins top award for Customer

Award and Bottle of Champagne

Best Western GB, the UK’s largest collection of independent hotels, celebrated the quality and diversity amongst its 275+ hotels across the UK, with its annual awards ceremony at the group’s Annual Members Conference in Manchester, on Tuesday 26th January.

Among the winners was the Best Western PLUS Ullesthorpe Court Hotel & Golf Club which picked up the award for Best Customer Experience 2015 in the large hotel category, sponsored by The AA. A large hotel constitutes seventy or more beds and there are seventy one Best Western hotels that fall within this category.

Within easy distance of Leicester, Coventry and Shakespeare’s Stratford upon Avon, The Best Western PLUS Ullesthorpe Court Hotel and Golf Club is home to a championship golf course set amidst 120 acres of Leicestershire countryside. The traditional country house hotel offers peace and tranquillity, with a leisure and beauty complex and superb accommodation, creating a unique rural retreat.

Paul Burgess, Operations Director of the Best Western PLUS Ullesthorpe Court Hotel & Golf Club comments: “Customer service is at the heart of our ethos and we always strive to give our guests the best possible experience, so we’re thrilled to receive this award from Best Western GB.”

Rob Payne, CEO of Best Western GB commented: “These awards are a really special moment for us to stop and recognise the excellence within our membership: our 275 hotels encompass a huge variety of sizes and types of properties but we all have a desire for great customer service and involvement in the local community and it’s fantastic to recognise those that go above and beyond.”