Official visitor website for Leicester and Leicestershire

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Website terms and conditions

Use of the Website

The use of this website is at the visitor's or user's own personal risk. Leicester Shire Promotions does not warrant the content, accuracy or veracity of any material or other information on the website nor does it warrant that the information on the website is free from errors, faults, viruses or other computer or data-corrupting or data-damaging material.

Complaints & Refunds

Complaints regarding the website should be made in the first instance to Leicester Shire Promotions either by email to complaints@goleicestershire.com or in writing to the following address:

Customer Services
Leicester Shire Promotions
7-9 Every Street
Town Hall Square
Leicester
LE1 6AG

Cancellations and Refunds

Bookings for short breaks booked through GoLeicestershire.com and StayPlayExplore.co.uk are non-refundable under any circumstances within 7 days prior to your stay date or at any point if any redemptions have been made from your eTicket. For cancellations made up to 7 days before your accommodation date you will receive a refund of your package price minus a £5.00 administration charge.

Changing the hotel accommodation date of a short break, without altering the length of stay, can be made free of charge, subject to agreement from the hotel and date availability.

For cancellations and refunds for goods and products from our eShop please contact Leicester Shire Promotions directly on 0116 225 4000. In the case of faulty goods a full refund or replacement will be given within 7-10 working days of date of receipt.  

Copyright

Unless otherwise stated, the copyright and any other rights on all material on this site are owned by Leicester Shire Promotions. Users are permitted to print and download extracts from this site, but under the following lines:

Use of documents and related graphics on this site are for information and / or personal use only.
Any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for personal use.
No document or related graphics on this site are to be modified in any way.
No part of this site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without Leicester Shire Promotions' prior written permission.

Disclaimer

Leicester Shire Promotions have taken every care in the preparation of the content of this website. All information and materials that this website contains are provided by Leicester Shire Promotions in good faith.

All information and materials on this website are for your general information and use only and do not constitute any advice or recommendation. You should not rely upon any information or materials on this website in making or refraining from making any specific decision.

Leicester Shire Promotions reserves the right to make changes and corrections to any part of the content of this website at any time without notice.

Access to this website (including the use of any information or materials on it) is entirely at your own risk. Leicester Shire Promotions accepts no liability whatsoever.

Web Booking

Please note that the Booking Contract is made between the Customer and the Supplier of the service (the supplier is not Leicester Shire Promotions). Please ensure that you check the Booking Conditions carefully at the time of booking - as varying terms and conditions are applied by each supplier.

Links

The Leicestershire web site may contain links to other websites. Leicester Shire Promotions is not responsible for the privacy practices or content of these websites. Any links to other websites does not mean Leicester Shire Promotions endorses or accepts any responsibility for that site. Please be aware when visiting other sites that Leicester Shire Promotions has no control over the content of that website. Please also ensure that you have taken precautionary measures to ensure that any downloads, etc. from these sites are free from any virus, Trojan horse or any other items that my cause destruction.

Company Registration Details

Leicester Shire Promotions Limited
7-9 Every Street
Leicester LE1 6AG

Tel: 0116 225 4000
Email: info@goleicestershire.com

Registration number: 2785317
Registered in the United Kingdom

Any changes to these policies, including amendments will be posted to this page.

Last updated September 2015